Senior Agent - Debt Collection/Lending Experience

  • Vuvale Outsourcing, a BDE Group company
  • Nabua Road, Suva, Fiji
  • Jul 17, 2024
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

Vuvale Outsourcing in Suva City is looking for an Experienced Senior Agent in the Debt Collection/Lending Industry to join their 45-person team.

 

In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 45-strong Vuvale team, but also part of an overall international team.

 

The ideal candidate will be a strong communicator with a minimum of 12 months of previous experience as a Senior Agent in an Australia / New Zealand-facing call center and have experience in a Finance Company or Debt Collection.

 

DETAILS

Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday to Friday 10.30 am – 7.30 pm

 

RESPONSIBILITIES

· Lead a team of agents.

· Support agents with questions or concerns

· Train or retrain team members as required.

· Take escalated calls from customers.

· Conduct call quality reviews.

· Generate and provide reports to management in written form and in-person / web meetings.

· Various other tasks identified by management.

· Monitor & push agents to meet KPI.

 

EXPERIENCE / SKILLS

· Experience in an Australian Call Centre, or similar environment.

· Outstanding communication skills, both on the phone and by email.

· A highly enthusiastic and energetic approach.

· Able to work independently with a remote team in Australia.

· Solid computer skills.

· Experience adhering to various credit and privacy requirements.

· Previous experience in Debt Collection/Lending – A Must

· Previous experience managing a team and driving performance.

 

Interviews commence immediately.
   

Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers

Job Functions

Call Centre Operator

Industry

Call Centre & Customer Management

Indoor/Outdoor

Indoor