Loyalty Ambassador

  • InterContinental Fiji Golf Resort & Spa
  • InterContinental Fiji Golf Resort & Spa, an IHG Hotel, Sanasana, Fiji
  • Jul 18, 2024
Full time Hospitality & Tourism

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Do you see yourself as a Loyalty Ambassador for InterContinental Fiji Golf Resort & Spa at Natadola Bay?

As Loyalty Ambassador, you will deliver IHG One Rewards program benefits in addition to the Ambassador, Royal Ambassador, and Inner Circle benefits at your Hotel Brand.

IHG One Rewards understands and celebrates that no two members are the same – so we created a loyalty program to help members earn points faster, use the points how they want and get the benefits that matter most to them

Your day to day

Every day is different, but you’ll mostly be:

  • It's all about driving guest loyalty. You must recognize our members and deliver a consistent member experience.
  • Delivering great stays to all guests which will ensure return stays.
  • Together with other front desk team members you’ll champion our enrolments
  • You must ensure enrolment efficiency targets are met on the monthly and yearly basis
  • Review the IHG One Rewards Merlin initiatives page which includes all the information required to fully understand the program.

Be able to, when required to check in and check out all members

What we need from you

To be successful in this role, you will need:

  • Bachelor’s Degree in Hotel Management, Culinary Arts or related field preferred.
  • 4 + years guest relations/loyalty champion related experience, including management experience. 
  • Must speak local language.
  • Excellent communication, problem solving, reasoning and motivational skills.
  • Must obtain certifications or permits as required by local governmental agencies.
  • Working knowledge of hotel property management systems
How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

How to apply

Send your application letter and up to date resume to hr.fiji@ihg.com

Applications close on Friday 19 July 2024 at 4pm.

Only shortlisted applicants will be contacted for an interview

Job Functions

Front Office & Guest Services, Guest Services


Hospitality & Tourism


Indoor, Outdoor

Job open to:

Fiji Residents Only