Microsoft Server/Azure, Public Cloud & 365 Engineer

  • GO2 Solutions
  • Suva, Fiji
  • Jun 24, 2024
Full time Information & Web Technology

Job Description & Skills/Qualifications Required

GO2 Solutions, a locally owned company provides a comprehensive array of Managed Services, Outsource Service Desks and Business Processes that organizations are looking to outsource.

We seek an energetic Support Technician with a positive attitude to join our team. This presents an excellent opportunity for skill and knowledge expansion as we advance together.

Work Type: Full-Time for Fiji Citizens only.

Working Hours: Monday – Friday according to Australian Eastern Standard Time (AEST) incurring after hours when required.

Requirements: The candidate most suitable for the role will:

·         Have excellent written and verbal communication skills.

·         A high customer service focus.

·         Be well presented.

·         Ability to work independently and unsupervised.

·         Motivated to learn and grow the business.

·         2 years experience within a similar role, with a focus on systems.

 

Technical ability including:

·         Microsoft 365 Administration and Migration.

·         Microsoft SharePoint Administration.

·         Microsoft DLP/ AIP Experience.

·         Microsoft Intune Experience.

·         Microsoft Windows Server Maintenance.

·         Microsoft IIS/ Web Server Maintenance.

·         Microsoft Remote Desktop Server Administration.

·         Experience in administering Microsoft Server and Desktop environments.

·         Industry or Vendor Qualifications (desirable but not essential).

 

Responsibilities:

This is an escalation role that will assist with the troubleshooting of issues within the client base of In-depth, although may required to assist with inbound customer calls and tickets. The employee will be responsible for guiding the client through necessary steps to resolve issues presented (via telephone and/ or remote-control tools), if unable to resolve, escalating the issue to the senior technical support team or 3rd party within a timely matter.

Responsibilities include:

·         Project works within the scope listed under ‘Technical Ability’.

·         Logging, prioritising, and managing issues in our Helpdesk system.

·         Accurately recording time against all tasks in our Helpdesk system.

·         Developing and maintaining customer system documentation (in conjunction with senior support technicians).

·         Performing system and network administration and project work.

·         Responding and actioning alerts from our monitoring and management system.

 

If you are ready to take on this exciting opportunity and grow with us, apply now as a Microsoft Server/Azure, Public Cloud & 365 Engineer in Suva, Fiji!

Job Functions

Help Desk & IT Support Roles, IT Officers and Analysts

Industry

Information & Communication Technology

Indoor/Outdoor

Indoor

Job open to:

Fiji Residents Only

Other Information (Attachments)