Experienced Debt Collection Officer

  • Vuvale Outsourcing, a BDE Group company
  • Nabua Road, Suva, Fiji
  • Mar 03, 2024
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

Vuvale Outsourcing Pte LTD in Suva City is looking for an Experienced Debt Collection Officer to join our 40-person team.

In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale Outsourcing Fiji team, but also part of an overall international team.

Our Australian clients specialize in the recovery of aged debts. Our team members in Fiji work alongside our clients’ internal teams based in Australia to assist customers pay off their debts


You will only be considered if:

· You have a minimum of 12 months of experience working in a call centre serving Australian customers.

· Have experience working with an Australian debt collection agency.

· Have excellent and clear telephone manners, with great customer service and negotiation skills.


Location: Nabua, Suva City, Fiji
Basis: Permanent Full-time
Roster: Mostly Monday to Friday working Australian hours (finish approx. 7 pm or 8 pm Fiji time). Some evenings or weekends. Transport home is provided each night.



· Contact customers to settle debts and set up payment arrangements.

· Contact customers who have failed the payment plans and assist customers with paying off the debt.

· Send emails to customers regarding their debt.

· Update contact details from customers into CRM.

· Use search engines to assist in skip tracing.

· Always maintain confidentiality and adhere to Australian policies and regulations.

· Meet KPIs and targets.



· Minimum 12 months in a call centre serving Australian customers A MUST

· Experience in debt collection A MUST

· Great telephone manners A MUST

· Great written English for email A MUST

· Ability to work independently.

· Attention to detail.


Interviews commence immediately.

Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers

Job Functions

Call Centre Operator


Call Centre & Customer Management



Job open to:

Fiji Residents Only