Vuvale Outsourcing Pte LTD in Suva City is looking for an Experienced Debt Collection Officer to join our 40-person team.
In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale Outsourcing Fiji team, but also part of an overall international team.
Our Australian clients specialize in the recovery of aged debts. Our team members in Fiji work alongside our clients’ internal teams based in Australia to assist customers pay off their debts
You will only be considered if:
· You have a minimum of 12 months of experience working in a call centre serving Australian customers.
· Have experience working with an Australian debt collection agency.
· Have excellent and clear telephone manners, with great customer service and negotiation skills.
Location: Nabua, Suva City, Fiji
Basis: Permanent Full-time
Roster: Mostly Monday to Friday working Australian hours (finish approx. 7 pm or 8 pm Fiji time). Some evenings or weekends. Transport home is provided each night.
· Contact customers to settle debts and set up payment arrangements.
· Contact customers who have failed the payment plans and assist customers with paying off the debt.
· Send emails to customers regarding their debt.
· Update contact details from customers into CRM.
· Use search engines to assist in skip tracing.
· Always maintain confidentiality and adhere to Australian policies and regulations.
· Meet KPIs and targets.
EXPERIENCE / SKILLS
· Minimum 12 months in a call centre serving Australian customers A MUST
· Experience in debt collection A MUST
· Great telephone manners A MUST
· Great written English for email A MUST
· Ability to work independently.
· Attention to detail.
Interviews commence immediately.
Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers
Vuvale Outsourcing provides consulting and outsourced services to businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines, Sri Lanka, and the United Kingdom.
“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.
We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team - where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”
In Fiji, Vuvale provide a professional work environment, all required equipment, local H.R. / payroll management and employee transport logistics. Vuvale’s clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful Fiji operations for over 15 years.
The Vuvale team brings excellence to everything we touch, relying on our team’s dedication, years of diverse experience and exceptional culture. Through our network of expert partners across the globe, Vuvale have access to the facilities, equipment and human talent needed to support our clients with a smooth transition to their overseas remote office.
Vuvale Outsourcing is a subsidiary of BDE Group. BDE Group is based in Brisbane, with clients throughout Australia.