Senior Credit Assessor

  • Vuvale Outsourcing, a BDE Group company
  • Nabua Road, Suva, Fiji
  • Mar 03, 2024
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required


Vuvale Outsourcing in Suva City is looking for an Experienced Senior Credit Assessor to join their 40-person team.


In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team.


Our Australian clients are Australian lenders and finance brokers. Our team members in Fiji work alongside our clients’ internal teams based in Australia to handles the end-to-end loan application process and is an integral part of the client’s success.



Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday – Friday: 11am – 9pm FJ with some evening and Saturday work. Transport home is provided each night..




·         Assessing loan applications in line with Credit Matrix and Credit Policy.

·         Meet daily and monthly personal KPI’s measuring work output and productivity.

·         Live the client’s culture of compliance and ensure all tasks are completed in line with both internal policy and external legislation.

·         Attend and contribute to strategy meetings and system workshops as invited.

·         Attend the daily team standups to understand operational changes, target tracking and any other relevant information or notices.

·         Engage in training and development provided along with improving on the job skills and knowledge.

·         Complete other ADHOC tasks as requested by Department Heads/Team Leader’s.

·         Liaise with the Chief Product Officer to identify, report and resolve any system issues impacting the Credit Review team.

·         Complete Monthly and Quarterly review survey in a timely manner to assist in optimising the team and improve personal performance.

Reporting Responsibilities

·         Complete Monthly or Quarterly 1 on 1 performance review.

·         Read, acknowledge, and understand any Training Notices or in-person training performed; or request more information when required.




·         Minimum of 12 months of experience working in a call center serving Australian customers.

·         Have experience working with an Australian lender.

·         Have experience as a credit assessor, loan underwriter. 


Personal Attributes & Skills

Desirable Attributes

·         Be caring – Take time to get to know the individuals in their team.

·         Be a good coach – focus on developing the people in the team as well as getting the job done.

·         Excellent communication skills.

·         Prioritise employee development – show a genuine interest in an employee’s career development, acknowledge improvement and not just deliverables.

·         Strong emotional resilience – how you respond to challenging circumstances can have a significant impact on the team.

·         Be firm, but fair.

·         Foster innovation – fostering innovation and empowering teams to make decisions is how the team should be inspired.

·         Empower and motivate your team – help your team stay motivated to do their best work.  

·         Be results oriented – performance standards are managed and maintained.

·         Compliment the client’s vision and goals.




Apply now by clicking APPLY NOW or visiting

Job Functions

Call Centre Operator


Call Centre & Customer Management



Job open to:

Fiji Residents Only