Customer Service Support Officer

Job Vacancy: Customer Service Support Officer

Company: Our Pacific Office

Location: Nadi

About Us: Our Pacific Office is a leading outsource company dedicated to providing top-notch talent to our clients worldwide. We pride ourselves on delivering excellent service and support to our valued clients while maintaining a culture of teamwork, integrity, and innovation.

Position Overview: We are currently seeking a motivated and detail-oriented Customer Service Support Officer to join our dynamic team. As a Customer Service Support Officer, you will play a vital role in ensuring the efficient processing of data and providing exceptional customer service to our clients.

Key Responsibilities: As a Customer Service Support Officer at Our Pacific Office, your responsibilities will include:

•         Examine and confirm electricity and gas data through manual processes or the utilization of designated software. Create presale reports and proposals.
•        Coordinate installation and commissioning tasks in collaboration with the field services team and contractors.
•        Generate and present regular management reports.
•        Engage directly with customers via phone and email to address inquiries and generate quotes.

Qualifications: To be successful in this role, you should possess:

•        Strong attention to detail and accuracy in data entry and record keeping.
•        Excellent communication and interpersonal skills.
•        Proficient in computer applications, including Microsoft Office and Google
•        Ability to work independently and as part of a team.
•        Strong problem-solving skills and a customer-centric mindset.
•        Adherence to ethical standards and confidentiality requirements.
•        Authentic enthusiasm for decarbonization and renewable energy.
•        Proficient in handling numbers and systems.
•       Possess an understanding of the principles of excellent customer service.

Benefits: Working with Our Pacific Office comes with several benefits, including:

•        Competitive Rates
•        Ongoing professional development and training opportunities.
•        A supportive and collaborative work environment.