Customer Service Support Officer

  • BTR (Fiji) Pte Limited
  • Nadi, Fiji
  • Nov 16, 2023
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

Job Vacancy: Customer Service Support Officer

Company: Our Pacific Office

Location: Nadi

About Us: Our Pacific Office is a leading outsource company dedicated to providing top-notch talent to our clients worldwide. We pride ourselves on delivering excellent service and support to our valued clients while maintaining a culture of teamwork, integrity, and innovation.

Position Overview: We are currently seeking a motivated and detail-oriented Customer Service Support Officer to join our dynamic team. As a Customer Service Support Officer, you will play a vital role in ensuring the efficient processing of data and providing exceptional customer service to our clients.

Key Responsibilities: As a Customer Service Support Officer at Our Pacific Office, your responsibilities will include:

  •         Examine and confirm electricity and gas data through manual processes or the utilization of designated software. Create presale reports and proposals.
  •        Coordinate installation and commissioning tasks in collaboration with the field services team and contractors.
  •        Generate and present regular management reports.
  •        Engage directly with customers via phone and email to address inquiries and generate quotes.

Qualifications: To be successful in this role, you should possess:

  •        Strong attention to detail and accuracy in data entry and record keeping.
  •        Excellent communication and interpersonal skills.
  •        Proficient in computer applications, including Microsoft Office and Google
  •        Ability to work independently and as part of a team.
  •        Strong problem-solving skills and a customer-centric mindset.
  •        Adherence to ethical standards and confidentiality requirements.
  •        Authentic enthusiasm for decarbonization and renewable energy.
  •        Proficient in handling numbers and systems.
  •       Possess an understanding of the principles of excellent customer service.

Benefits: Working with Our Pacific Office comes with several benefits, including:

  •        Competitive Rates
  •        Ongoing professional development and training opportunities.
  •        A supportive and collaborative work environment.

Job Functions

Administrative Officers, Call Centre Operator, Customer Service Officer


Call Centre & Customer Management



Job open to:

Fiji Residents Only