Vuvale Outsourcing in Suva City is looking for Experienced Finance Call Centre Agents to join their 40-person team.
In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team.
Our Australian clients are Australian lenders and finance brokers. Our team members in Fiji work alongside our clients’ internal teams based in Australia to respond to prospective borrowers and assist them with finding the most suitable loan, then take care of those borrowers throughout the lifecycle of the loan.
You will only be considered if:
- You have at least 12 months of experience working in a call centre serving Australian customers.
- Have experience working with an Australian lender.
- Have excellent and clear telephone manners, with great customer service and negotiation skills.
Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Mostly Monday to Friday working Australian hours (finish approx. 7 pm or 8 pm Fiji time). Some evenings or weekends. Transport home is provided each night.
· Answer inbound enquiries via telephone and email.
· Build relationships with customers who have overdue accounts (1-120 days past due) and realign them to their payment schedule.
· Negotiate flexible payment arrangements when required.
· Identify customers experiencing genuine hardship and direct them to the required support.
· Maintain CRMs and loan management systems with up-to-date information.
· Various other tasks identified by management.
EXPERIENCE / SKILLS
Experience in an Australian Call Centre, or similar environment.
Experience in a Finance/Lending Company.
Outstanding communication skills, both on the phone and by email.
A highly enthusiastic and energetic approach.
Able to work independently with a remote team in Australia.
Solid computer skills.
Experience adhering to various credit and privacy requirements.
Interviews commence immediately.
Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers
Only shortlisted candidates will be contacted.
Vuvale Outsourcing provides consulting and outsourced services to businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines, Sri Lanka, and the United Kingdom.
“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.
We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team - where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”
In Fiji, Vuvale provide a professional work environment, all required equipment, local H.R. / payroll management and employee transport logistics. Vuvale’s clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful Fiji operations for over 15 years.
The Vuvale team brings excellence to everything we touch, relying on our team’s dedication, years of diverse experience and exceptional culture. Through our network of expert partners across the globe, Vuvale have access to the facilities, equipment and human talent needed to support our clients with a smooth transition to their overseas remote office.
Vuvale Outsourcing is a subsidiary of BDE Group. BDE Group is based in Brisbane, with clients throughout Australia.