Call Centre Team Leader - Debt Collection Experience

  • Vuvale Outsourcing, a BDE Group company
  • Nabua, Suva City, Fiji
  • Sep 14, 2023
Full time Outsourced Centre

Job Description & Skills/Qualifications Required

Vuvale Outsourcing in Suva City is looking for an Experienced Debt Collection Call Centre Team Leader to join their 40-person team.
In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team
The ideal candidate will be a strong communicator with a minimum 12 months of previous experience as a Team Leader in an Australia / New Zealand-facing call centre and have experience in a Finance Company or Debt Collection.
Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday to Friday 10am - 7pm
● Lead a team of agents
● Support agents with questions or concerns
● Train or retrain team members as required
● Take escalated calls from customers
● Conduct call quality reviews/performance appraisals
● Assist with roster management
● Generate and provide reports to management in written form and in-person / web meetings
● Work with management to implement a program of continual improvement
● Various other tasks identified by management


Experience in an Australian Call Centre, or similar environment.
Experience in a Finance Company.
Outstanding communication skills, both on the phone and by email.
A highly enthusiastic and energetic approach.
Able to work independently with a remote team in Australia.
Solid computer skills.
Experience adhering to various credit and privacy requirements.

Job Functions

Collections / Credit Controllers, Customer Service Officer


Call Centre & Customer Management



Job open to:

Fiji Residents Only