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Call Centre Team Leader - Debt Collection Experience

  • Vuvale Outsourcing, a BDE Group company
  • Nabua, Suva City, Fiji
  • Sep 14, 2023
Full time Outsourced Centre

Job Description & Skills/Qualifications Required

Vuvale Outsourcing in Suva City is looking for an Experienced Debt Collection Call Centre Team Leader to join their 40-person team.
 
In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team
 
 
The ideal candidate will be a strong communicator with a minimum 12 months of previous experience as a Team Leader in an Australia / New Zealand-facing call centre and have experience in a Finance Company or Debt Collection.
 
 
DETAILS
 
Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday to Friday 10am - 7pm
 
 
RESPONSIBILITIES
 
● Lead a team of agents
● Support agents with questions or concerns
● Train or retrain team members as required
● Take escalated calls from customers
● Conduct call quality reviews/performance appraisals
● Assist with roster management
● Generate and provide reports to management in written form and in-person / web meetings
● Work with management to implement a program of continual improvement
● Various other tasks identified by management

Requirements

EXPERIENCE / SKILLS
 
Experience in an Australian Call Centre, or similar environment.
Experience in a Finance Company.
Outstanding communication skills, both on the phone and by email.
A highly enthusiastic and energetic approach.
Able to work independently with a remote team in Australia.
Solid computer skills.
Experience adhering to various credit and privacy requirements.

Job Functions

Collections / Credit Controllers, Customer Service Officer

Industry

Call Centre & Customer Management

Indoor/Outdoor

Indoor

Job open to:

Fiji Residents Only
Vuvale Outsourcing, a BDE Group company
About Vuvale Outsourcing, a BDE Group company

Vuvale Outsourcing provides consulting and outsourced services to businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines, Sri Lanka, and the United Kingdom.


 
“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.
 
We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team - where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”

 

In Fiji, Vuvale provide a professional work environment, all required equipment, local H.R. / payroll management and employee transport logistics. Vuvale’s clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful Fiji operations for over 15 years.

The Vuvale team brings excellence to everything we touch, relying on our team’s dedication, years of diverse experience and exceptional culture. Through our network of expert partners across the globe, Vuvale have access to the facilities, equipment and human talent needed to support our clients with a smooth transition to their overseas remote office.


 
Vuvale Outsourcing is a subsidiary of BDE Group. BDE Group is based in Brisbane, with clients throughout Australia.

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