Executive Assistant (EA) - Back Office Admin and Lead Generation Support

Pepper Advantage Hub (Fiji) is seeking for an experienced Executive Assistant who would be responsible for providing exceptional customer service and ensuring a seamless mortgage process for our clients. As we continue to expand our operations, we are  currently recruiting for a highly organized and proactive Executive Assistant (EA) to support our client for mortgage back office admin and lead generation efforts.

You will play a critical role in supporting the smooth functioning of our mortgage operations and contributing to lead generation initiatives. You will work closely with the senior management team and collaborate with various stakeholders to ensure administrative tasks are handled efficiently, data is accurately managed, and lead generation activities are effectively executed.

Key Responsibilities

• Perform administrative tasks related to mortgage loan processing, such as document management, data entry, and record keeping.
• Coordinate with internal teams, including underwriters, loan officers, and processors, to ensure timely completion of tasks and adherence to quality standards.
• Maintain accurate and up-to-date client records and files, ensuring compliance with industry regulations.        
• Collaborate with the marketing and sales teams to execute lead generation campaigns and strategies.
• Conduct market research to identify potential leads and generate relevant reports and insights.
• Assist with lead tracking, qualification, and distribution to the appropriate teams.
• Utilize CRM software and other lead management tools to track and manage lead data effectively.
• Calendar Management and Communication:
• Schedule appointments, and coordinate meetings, both internal and external, ensuring timely and efficient communication.
• Prepare and distribute meeting agendas, minutes, and relevant documents.
• Assist in drafting and proofreading emails, reports, and other correspondences.
• Prepare reports and presentations related to mortgage operations and lead generation activities.
• Analyze data and key performance indicators to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the management team based on analysis and observations.

Skills and experience required:

• Previous experience in administrative support roles, preferably in the mortgage or financial services industry.
• Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using CRM software, lead management tools, and MS Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills, with exceptional attention to detail.
• Familiarity with mortgage loan processing and back office operations is highly desirable.
• Proactive and self-motivated with a strong work ethic and the ability to work independently as well as part of a team.
• Knowledge of Australian mortgage regulations and compliance is a plus.

Remuneration & Benefits

• Competitive salary package
• Medical benefits
• 24/7 transportation
• Ongoing career development and training
• A secure career with a fast-growing company
• Inclusive workplace culture

How to Apply: Your professional CV and cover letter must be submitted via email to careers@fj.pepper-advantage.com which must include details of 3 non-related professional referees. All applications must be submitted by 28th May 2023. We thank all applicants for their interest; however, only those who are shortlisted will be contacted.