Senior IT Support Consultant

  • Greymouse
  • Level 3 Vinod Patel Building 10 Stewart St Suva
  • Nov 22, 2022
Full time Information & Web Technology

Job Description & Skills/Qualifications Required

Greymouse is the pioneer and reputable BPO operating in Fiji and Philippines

We deliver Managed IT services and  Virtual Assistants in various business processes and Co-location facilities to the world, 24x7.

 

  

Senior IT Support Consultant

Your Knowledge, Skills, and Abilities: 

·         Experience with Windows desktop operating systems

·         Understanding of TCP/IP and troubleshooting Internet connectivity

·         Experience Microsoft Azure

·         Experience with Migrating to Cloud services

·         Experience with routers and firewalls

·         Experience with Terminal Services

·         Extensive Experience with Microsoft 365 platform on a commercial level.

 

Credentials and Experience: 

-          Minimum 2 years experience of;

o   VLAN, Routing, Firewalling Support

o   Mobile Technologies (Azure Exchange and/or ActiveSync, Intune) Support

o   Server Support

o   Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

-          Minimum 4-5 years’ experience in a similar role

-          Similar IT Managed Server Experience is a must

-          Extensive Knowledge of PSA and RMM software

 

The Role:

  • Creation and upkeep of knowledge based articles
  • Providing Phone and email support to commercial clients
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Monitoring our internal and external server/network environment
  • Monitoring and regular testing of backups
  • User creation and maintenance across our infrastructure
  • Troubleshooting Server and Internet issues
  • Project Management of technical tasks

 

If you think you have the aptitude, drive, discipline and ambition to work at an international level, please apply with your resume ONLY for the position above to jobs@greymouse.com.au by the 2nd December 2022.

 

 

Job Functions

IT Officers and Analysts

Industry

Information & Communication Technology

Indoor/Outdoor

Indoor

Job open to:

Fiji Residents Only