Experienced Finance Call Centre / Customer Service Officers 

  • BDE Group
  • Nabua, Suva Fiji
  • Nov 04, 2022
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

BDE Group in Suva City is looking for Experienced Finance Customer Service Officers to join our 30 person team.

In Fiji, we operate a professional purpose fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 30 strong BDE Group Fiji team, but also part of an overall international team.

Our Australian clients are Australian lenders and finance brokers. Our team members in Fiji work alongside our clients’ internal teams based in Australia to respond to prospective borrowers and assist them with finding the most suitable finance option, then take care of those borrowers throughout the lifecycle of the loan.

You will only be considered if:
- You have at least 12 months experience working in a call centre serving Australian customers.
- Have experience working with an Australian lender, broker or debt collection agency.
- Have excellent and clear telephone manner, with great customer service and negotiation skills.

DETAILS:
Location: Nabua, Suva City, Fiji
Basis: Permanent Full-time
Roster: Mostly Monday to Friday working to Australian hours (finish approx. 7pm or 8pm Fiji time). Occasional evenings or weekends during peak periods. Transport home is provided each night.
 
   
RESPONSIBILITIES
  
● Respond to in-bound enquiries via telephone and email.
● Assist customers through the application process.
● Follow up with customers about required documents.
● Stay up to date with loan product knowledge in order to assist customers throughout the life-cycle of their loan.
● Maintain confidentiality at all times, and adhere to Australian policies and regulations.
● Maintain CRMs and loan management systems with up-to-date information.


EXPERIENCE / SKILLS

● Minimum 12 months in a call centre serving Australian customers A MUST
● Great telephone manner A MUST
● Great written English for email A MUST
● Ability to work independently
● Attention to detail
● Experience in a lending / finance company 
  
 
Interviews commence immediately.
   

  • Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers

  
Only shortlisted candidates will be contacted.

Job Functions

Customer Service Officer

Industry

Call Centre & Customer Management

Indoor/Outdoor

Indoor