Customer Services Manager

  • South Sea Cruises Group
  • South Sea Cruises, Nadi, Fiji
  • Sep 19, 2022
Full time Hospitality & Tourism

Job Description & Skills/Qualifications Required

South Sea Cruises Group (SSCG) is Fiji’s most experienced and award-winning cruise operator offering a range of award-winning products and services throughout the stunning Mamanuca & Yasawa Islands. South Sea Cruises operates a modern fleet of fast catamarans, an overnight cruise ship, a modern sailing catamaran, several speed boats, and tender boats as well as Fiji’s two most popular day trip islands.

We are currently seeking to recruit Customer Services Manager to join our dynamic reservations team as part of our Cruise Centre positioned at Port Denarau head office. The Cruise Centre operates from 7am to 9pm daily

Key Responsibilities:

  • 7 day rotating roster - Includes morning and evening shift work
  • Manage a small Customer Service team
  • Facilitate customer service training by being a “training champion”
  • Work closely with finance team in submitting refunds and ensuring same are processed in a suitable timeframe
  • Experience in responding to online reviews with external industry partners
  • Customer Service Certified Training certification preferred but not essential

Qualifications/Skills & Experience:

  • Excellent communication and interpersonal skills
  • Excellent team player, ability to adapt and work under pressure
  • Ability to multi-task, prioritise and manage time effectively
  • Willingness to learn and pay attention to details
  • Must be a fast learner, persuasive and  active listener
  • Proficiency in basic computer skills including Microsoft and Excel
  • Minimum 5 years’ experience in a similar role
  • Effective problem solving skills
  • Applications open to Fiji Citizens only

If you believe you have the attributes and qualification as listed for the above positions and a desire to work for Fiji’s leading marine tourism operator, then please apply in writing detailing why you’re the best person for either of the above roles along with your current CV and send via email to;  or by mail  with the Attention to: Customer Services Manager, South Sea Cruises Group PO Box PD052, Denarau.

Applications will close at COB on Monday, the 3rd October 2022 and only shortlisted applicants will be contacted.


Job Functions

Customer Service Officer


Hospitality & Tourism



Job open to:

Fiji Residents Only