Service Case Officer

  • Aligned Community Care
  • Suva, Fiji
  • Aug 01, 2022
Full or Part Time Administration & Office Support Charity / Not For Profit Development & NGOS Graduate and Trainee Health Care & Medical Information & Web Technology New Graduate Professional Services

Job Description & Skills/Qualifications Required


Position: Case Manager

Classification: TBA



Reports To: Group home Managers Remuneration: TBA

 The opportunity: To ensure a person centred and high-quality service to meet the participants needs and scheme objectives. In the role you will be able to handle sensitive conversations and documents in supporting the Aligned staff to carry out the duties of being a support worker. You will understand how disability impacts on daily living and identify how the individual would benefit from support strategies.

It’s an exciting time at Aligned community Care as we are currently seeking a Service case officer. At Aligned no two days are the same; as a Service Case Officer you will:

  • Monitor a caseload of NDIS participants who suffer with complex mental health and other disabilities
  • Work with management to ensure appropriate strategies are provided according to participant’s needs.
  • Use a person-centred approach to assist in identifying and reviewing the needs of participants
  • Create content when needed as well as facilitate staff training to enhance support workers awareness of each participant.
  • Work collaboratively with health professionals and other key stakeholders to coordinate the most effective options to meet the care and support needs of the participant. 
  • Apply critical reasoning and thinking within a decision-making framework with the ability to make recommendations for reasonable and necessary strategies from care and support plans

To be considered for the role of Service case officer with Aligned Community Care the ideal candidate will meet the following key Competency 

§  The Candidate will have the ability to read and summarize clinical reports produced by doctors, psychologist, and other related parties.

§  The ability to develop Client Care Plan’s from the summarization of clinical reports

§  Ability to identify data collection needs and develop appropriate questioner to satisfy the data collection needs

§  Excellent Interpersonal skills with the ability to communicate clear and effectively with Aligned staff and stakeholders

§  The ability to create content for training material as well as train and support staff

§  Proficiency in Microsoft Office software

§  Is a highly motivated self-starter, with proven ability to develop creative solutions

§  Able to multi-task and remain calm in demanding and unpredictable situations

§  Display a high level of initiative, effort, and commitment towards completing tasks efficiently

§  Possess excellent time management skills and the ability to work with minimum supervision

If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received. Please send through your resume to

  • Aligned Community Care is the provider under the National Disability Insurance Scheme
  • For more information about Aligned Community Care visit our website
  • We commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.


Job Functions

Compliance, Control & Quality Assurance, Data Entry Staff, Human Resources & Recruitment (Assistant), Human Resources Training & Development, Office Administrator, Social Welfare / Child Protection etc


Community Services & Development



Other Information (Attachments)