Customer Care Consultant

  • Pacific Centrecom (Fiji) Limited
  • Level 6, BSP Life Centre, Thomson Street, GPO Box 17698, Suva, FIJI
  • Jun 11, 2021
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

The Company

About Us 
Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to providing outsourcing contact centre and back-office services to both local and international clients on a 24/7 basis.

Our “Centre of Excellence” has engaged state of the art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

We are now looking for inquisitive and talented individuals to join our growing organization and team and share in the success of this venture.

If you are a self-motivated, enthusiastic individual aspiring for a long term career in a growing organization then we would like to help you advance your career.

The Role:

Summary of Key Duties

  • Assist customers via email or chat with a ‘customer first’ mentality consistently
  • Assist customers with changes to their online orders
  • Ensure customer requests are actioned in a timely manner within allocated timeframes
  • Take ownership in continuing and cultivating all customer interactions



 

About You:

Qualifications, Skills & Experiences

  • Previous experience providing an exceptional level of customer service to internal and external customers via email
  • High attention to detail coupled with demonstrated problem solving and investigation skills
  • Clear written communication skills in English are essential
  • Intermediate MS Office skills are essential
  • Exposure or experience with retail products will be highly regarded


Remuneration & Benefits

  • A secure career with a proud Fijian company
  • Competitive salary package
  • Medical Insurance
  • Access to Discounted Travel
  • Ongoing career development and training
  • Work in a fun and supportive team


 

If you feel this is the role for you then don't hold yourself back from an exciting career opportunity.

Applications:

Your Decision
If you feel this is what you have been in search of, then send your application with curriculum vitae outlining qualifications, relevant experiences, and phone contact no later than 16th June 2021 with the subject “Customer Care Consultant” to vacancy@centrecom.com.fj
 

"Pacific Centrecom (Fiji) Limited is an equal opportunities employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.”

Job Functions

Customer Service Officer

Industry

Call Centre & Customer Management

Indoor/Outdoor

Indoor

Job open to:

Fiji Residents Only

Other Information (Attachments)