Customer Relations & Admin Officer (Full Time)

  • BTR (Fiji) Pte Limited
  • Lot 5, Bulawai Subdivision, Votualevu, NADI.
  • Jan 13, 2021
Full time Administration & Office Support Outsourced Centre Professional Services

Job Description & Skills/Qualifications Required

BTR (Fiji) Pte Limited based in Votualevu, Nadi offers outsourced business services to organizations located overseas. We are currently recruiting for an experienced Receptionist based in our Nadi office. We are seeking a highly organized individual with attention to detail that are dedicated to achieve. If you are willing to go the extra mile, we want to hear from you!

About the Position:

A pivotal role of the position is being key customer interface answering and managing incoming calls and booking and diary management as a dedicated receptionist for all clients. Working closely with the rest of the Front Office Team, this role is responsible for answering, directing and managing incoming calls for a number of varying clients. Our client aims to be the “Provider of Choice” for virtual and serviced offices.  This position could be highly desirable for a candidate with hotel front office experience.

Key Responsibilities:

  • Receive incoming calls from Australia, organizing appointments, and maintain multiple diaries
  • Liaison with corporate clients
  • To effectively manage each call as directed via the computerized console instructions
  • Each call is answered differently, and the receptionist needs to be able to change how they answer the call and have a good understanding how to converse differently with each of the callers
  • To have a good understanding of English, with a high level of comprehension and be able to converse easily
  • To take accurate and timely messages via email using outlook
  • Ensure the callers experience is positive and seamless
  • Provide customer service support when required
  • Handle complaints to our client’s standard
  • To become an expert in using the computerized console, outlook and Microsoft office simultaneously
  • Passion for your work


The Successful Applicant Must Have:

  • Strong verbal and written communications skills
  • Strong comprehension of the English language
  • Exceptional phone manner and etiquette
  • Good listening skills
  • Exceptional Customer service skills
  • Strong rapport building skills
  • Administrative skills in reporting and record keeping
  • Good standard of computer skills
  • Good understanding of the Microsoft suite including Outlook
  • Good organizational skills with the ability to multi task and prioritize work
  • Excellent attentional to detail
  • The ability and initiative to work autonomously while being part of a team


What we have to offer you

  • Young, vibrant and Innovative culture
  • Modern office in a central location
  • Friendly, dynamic and supportive environment
  • Professional autonomy while being supported by a strong team
  • Work within a strong and close-knit family of staff
  • Career progression opportunities and encouragement to develop your key areas of strength


The role is full time with potential for overtime. We require demonstrated reliability and flexibility.

Interested persons please email your curriculum vitae and cover letter to no later than 18 January 2021.


Job Functions

Administrative Officers, Call Centre Operator, Customer Service Officer, Receptionists


Call Centre & Customer Management  



Job open to:

Fiji Residents Only