Quality Analyst (Linguist)

  • Mindpearl
  • Suva, Fiji
  • Jun 29, 2020
Full time Call & Outsourced Centres Design, Graphics & Architecture

Job Description & Skills/Qualifications Required

Mindpearl, winner of European Outsourcing Association Awards 2014 is a global provider of outsourced customer contact solutions delivering excellence in customer support to many of the world's leading brands. 

This unique and challenging role is to evaluate, analyse and document quality customer contacts to ensure compliance with client specified standards. Design and develop programs to ensure on-going quality improvement. Respond to the Quality needs of contact centre employees by identifying Quality needs.

Requirements:

  • Perform quality inspections and audits on all events, providing individual feedback on a regular basis to all team members; suggesting and following up on agreed performance improvement strategies
  • Evaluate systems, analyse data, evaluate technology and establish quality control procedures
  • Provide detailed quality feedback to Team Leaders, Trainers and Management
  • Must have experience in airline ticketing, reservation or customer relations 
  • Provide timely reports to management and client on quality results and recommendations for improvements
  • Strong communication & interpersonal skills — high level written & spoken either German, Spanish, Dutch, Portuguese, Greek, Italian or French languages.

We offer a competitive remuneration package, full international technical training & career development opportunities. Mindpearl is an Equal Opportunity Employer. Email your application to recruitmentfiji@mindpearl.com by 03rd July 2020. Please indicate on your application the position you are applying to. For more information about our organisation and brand, visit www.mindpearl.com.

 

Job Functions

Quality Assurance & Control

Industry

Call Centre & Customer Management  

Indoor/Outdoor

Indoor,   Outdoor  

Job open to:

Fiji Residents Only