Customer Service

  • Greymouse
  • Level 3 Vinod Patel & Company Ltd, (Suva City Branch), 10 Stewart Street, Suva - City Center, Fiji
  • Jan 18, 2020
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

Greymouse has been Operating in Suva for 14 years.

Greymouse provides exciting opportunities for people who have the heart to serve. We empower people and allow them to grow professionally and personally.

This is a unique opportunity to join Greymouse and for this role you must love accuracy, numbers, customer service and team work.  Training will be provided in our Suva office, by the Australian client.  By joining Greymouse you will get a strong customer culture filled with fun and learnings. Greymouse has been engaged to supply Virtual Assistants for large Australian Organisations. 

Customer Service/Receptionist X 3

We are looking for intelligent, positive and self-motivated individuals who can work independently in a demanding environment as a Virtual Assistant. This is not only a great opportunity for a person embarking on a future in professional outsourcing sales but also in customer care.

SKILLS & KNOWLEDGE YOU SHOULD HAVE:

  • Excellent communication skills (both written and verbal) is a must.
  • At least 2 years prior call centre experience speaking to Australian / New Zealander customers preferred.
  • Microsoft Office proficiency (Excel, Outlook, Powerpoint). Prospective candidate needs to have confidence working with Microsoft applications.
  • Ability to work flexible hours.
  • Superior organizational skills, ability to prioritize and follow up in a timely and effective manner.

RESPONSIBILITIES:

  • Generates correspondence via e-mail or letter replying and responding to general status inquiries, questions from customer and product information
  • Answers phones and email and places calls or generates correspondence replying to general status inquiries and questions about customer orders and product information
  • Answers in-bound calls and makes outbound calls

This is truly a unique opportunity that Greymouse is offering YOU in Suva Fiji. If you want to be part of something BIG send your updated CVs only to jobs@greymouse.com.au by the 31st January 2020.

 

Job Functions

Customer Service Officer

Industry

Call Centre & Customer Management  

Indoor/Outdoor

Indoor  

Job open to:

Fiji Residents Only