Team Leader And Senior Agent - Contact Centre

  • Supercharged Energy (Fiji) PTE Limited
  • Suva - City Center, Fiji
  • Oct 15, 2019
Full time Call & Outsourced Centres

Job Description & Skills/Qualifications Required

Supercharged Fiji Ltd is a thriving, reputable and professional Business Process Outsourcing company. Located in the heart of Suva City, We are currently seeking to recruit senior agent – contact centre. This role is on full time basis.

Key Selection Criteria

  • At least three to five years experience in similar role
  • Ability to work 12 hour night shifts
  • Maintain and update auxiliary databases, spread sheets, documents and team sites in accordance to the agreed contract requirements
  • You will be proficient using MS Office package (Word, Excel, Outlook, and Power point).
  • Prioritise workflow to meet various contract timeframes
  • Ensure effective complaint management, including escalating to a Team Leader when required and appropriate logging of all complaints
  • Identify and escalate priority issues

If you have the required experience and skills, interest and aptitude for the roles on offer and would like to work for a diverse multicultural team, then visit complete job description visit https://supercharged.com.fj/careers and send in applications to hr@supercharged.com.fj Applications close by end of business 30th October 2019.

Job Functions

Data Entry Staff

Industry

Call Centre & Customer Management  

Indoor/Outdoor

Indoor  

Job open to:

Fiji Residents Only