GO2 Solutions PTY LTD

GO2 Solutions Pty Ltd is a 100% Fijian owned company specializing in offering a diverse range of Managed Services, Outsource Service Desks and Business Processes that businesses are looking to outsource.

We are looking for qualified individuals to join our Support Team to serve our customers based in the Australasia Pacific Market.

GO2 Solutions PTY LTD Suva, Fiji
Dec 20, 2019
Full time
We are looking for young dynamic individuals to join our Support Team to serve our customers based in the Australasia Pacific Market. Positions:  Service Desk Analyst (3 positions available and will be based in Suva) Roles & Responsibilities Key responsibilities include: Identify and resolve requests for technical assistance via phone and remote support tools, in an effective and timely manner: Analyse, identify, diagnose, and troubleshoot user desktop technical issues and network faults; Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups; Perform basic administration tasks (such as password resets, account creation/deletion) as defined in the specific customer configuration work rules; Document all service desk interactions in our ITSM Tools. Participate in creating technical documents and knowledge base; Identify and escalate more complex problems or urgent situation to appropriate senior resources or other   Skills, Experience & Qualifications Minimum Diploma in IT/Telecommunications required. Previous experience as a Service Desk Agent or Customer Service Representative desirable; Experience with Microsoft Office suite 2013, 2016, Microsoft 365 Technologies, Microsoft Active Directory, Exchange and Citrix. Understanding of Network Troubleshooting for LAN, WAN and ISP technologies. Experience with ITSM tools. Industry vendor certifications highly regarded (Microsoft, Citrix, Cisco, etc.) Desirable Personal Attributes Must have strong time management skills and the ability to perform well under pressure handling simultaneous assignments. Ability to deal with difficult customers and build sound relationships with key stakeholders; Possess excellent verbal and written communication skills; Strong critical thinking ability and organizational skills, paying high attention to detail; A strong team player, who is willing to contribute to achieving team and organizational objectives. You should be available for an interview and start immediately if selected.   How to apply Click on " Apply Now" and submit an application along with your current Curriculum Vitae or email vacancy@go2sol.com Only short-listed candidates will be contacted. Candidates who have previously applied need not apply. All applications are due by 20th January, 2020 at 5:00pm