Digicel is a mobile phone network provider operating in 32 markets across the Caribbean, Central America & Pacific regions. With its Pacific headquarters based in Papua New Guinea, we have offices in Samoa, Fiji, Vanuatu, Tonga & Nauru. Over the years, we have built a great company with a proud legacy of democratising communications and making an impactful contribution to countries and people across the globe. That’s something we take great pride in. Now we’re on a mission to build Digicel for the future. As telecoms providers across the globe move to benefit from technology advances and manage changing customer needs and attacks from new and unregulated emerging competitors, Digicel 2030 is our global transformation programme. With Digicel 2030, we are daring to be different as we work to provide our customers with a completely new communications and entertainment experience. BE EXTRAORDINARY WITH DIGICEL PACIFIC

Digicel Fiji Savusavu, Fiji
Jul 18, 2019
Full time
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes. The  Digicel 2030  global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the  Digicel 2030  transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.  Job Title:  Retail Executive ( Savusavu) Location:  Fiji  Expected Starting Period:  Second Quarter 2019 SUMMARY As the Retail Executive, you are the in-store ambassador of the Company. Your role is to accurately and efficiently serve customers as well as win sales at the front line with up-to-date and approved sales, product and retail information. MAIN RESPONSIBILITIES Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to displays and counters; suggesting handsets. Advises customers by providing information on the different range available Helps customer make selections by building customer confidence; offering suggestions and opinions. Documents sale by creating or updating registrations of customers Processes payments by totaling purchases; processing cheques, cash, and store or other credit cards. Provide Efficient service on UNWIRED,SKY,GSM and POST PAID Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Contributes to team effort by accomplishing related results as needed. Customer feedback/Complains are recorded and escalated to the line Manager Reporting is done in a timely manner Ensure to maintain the Retail Standards (Tasks Assigned by the store Manager) Protecting Company Assets and Valuables SKILLS, QUALIFICATIONS & EXPERIENCE Form 7 pass Retail Experience FUNCTIONAL SKILLS Good at Networking Fearless Communicator (English) MS Office Suite Excellent customer service Up to date with product knowledge Escalate matters to Store Manager or Retail Manager on time and in full. Able to confidently sell approved Company products to customers. Always win all sales and retail in-store opportunities. Neat presentation Strong team player Focused on personal and professional development.
Digicel Fiji Suva, Fiji
Jul 18, 2019
Full time
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes. The  Digicel 2030  global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the  Digicel 2030  transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.  Job Title:  Opex Accountant Location:  Fiji  Expected Starting Period:  Second Quarter 2019 SUMMARY Based in Suva this position will maintain proper accountability of all OPEX functions and provide business support to Digicel Vanuatu Ltd Responsibilities include but not limited to the following: MAIN RESPONSIBILITIES Ensure OPEX is always within budget. Overspends needs to be justified and approved by SFM, CEO and HUB CFO. Review of OPEX lines to ensure expenses are coded to correct GL Codes Variance analysis and commentary on opex lines vs. budget & forecast [to be included in OPEX Tracker] OPEX Trackers are to be of good quality to ensure quality of deliverables is maintained. Provide forecast OPEX for Flash purposes – Monthly OPEX finalization for MID close as per SSC Timelines. Preparation of General Journals for accruals and prepayments. Ensure OPEX is closed for Month End as per SSC Timelines Performing General Ledger Reconciliations with proper supporting documents as per the SSC Timetable Corresponding with AP, Treasury & Inter Company Team weekly for any identified mispostings, or unbooked invoices/charges so that these are resolved in a timely manner. Assist in Internal and External Audits, ensuring deliverables are in compliance with internal and external audit timelines SKILLS, QUALIFICATIONS & FUNCTIONAL SKILLS Degree in any finance discipline At least 3 years work experience in a similar role Ability to work in a team People management skill Strong communications skills Able to work on own initiative Able to work as a team Fluent in both Tongan and English Punctual, dedicated and enthusiastic.
Digicel Fiji Suva, Fiji
Jul 17, 2019
Full time
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes. The  Digicel 2030  global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the  Digicel 2030  transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.  Job Title:  Business Risk Analyst x 3 Location:  Fiji  Expected Starting Period:  Second Quarter 2019 SUMMARY We currently have 3 positions available here in our Suva Office, the role will look after Pacific HUB markets including PNG. The Business Risk Analyst will be responsible for daily operation of the revenue assurance and fraud controls for Hub markets. Ensure all breaches identified in the controls that are out of target or out of trend are completely investigated on a daily basis and where possible a solution proposed. Perform weekly and monthly settlement assurance for the relevant third party.  The successful candidate will possess good technical skills of Structured Query Language (SQL . The role requires a candidate that is proactive and a self-starter, with good people skills and a strong drive to achieve objectives. Responsibilities include but not limited to the following: MAIN RESPONSIBILITIES Daily operation of revenue assurance and fraud controls. Weekly reconciliations for third party. Monthly reconciliation for third party such as content providers, interconnect and other services. Ensure that all promotions and new services are compliance with the business requirements before are launched in order to reduce the risk of revenue loss or customer impact. Development of new controls; processes and reports to identify and prevent revenue leakage. Holding regular stakeholder meetings to understand changes occurring throughout the business assess potential risks and propose actions to mitigate the risk. Regular reporting including daily/weekly operations reports and monthly management reports. SKILLS, QUALIFICATIONS & FUNCTIONAL SKILLS Degree in computer science Oracle SQL and PL/SQL (Basic/Intermediate) MS Excel skills (Basic/Intermediate). MS Access (Basic) Business Objects (Desirable) Analytical and problem solving skills. People and relationship building skills.
Digicel Fiji Suva, Fiji
Jul 16, 2019
Full time
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes. The  Digicel 2030  global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the  Digicel 2030  transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.  Job Title:  Commercial Consumer Specialist Location:  Fiji  Expected Starting Period:  Second Quarter 2019 SUMMARY Providing analysis and insight for potential needs and wants of existing/ new subscribers; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies and execution. Ensures revenue driving initiatives (Dormant Customer campaigns/ Churn Control Campaigns/ Usage or Content driven activities). Responsibilities include but not limited to the following: MAIN RESPONSIBILITIES Develop Strategies to grow subscribers, maintain & retain subscribers Record all marketing activities & analyze quarterly progress reports for senior management Ensuring new products are fully tested and relevant approved acquired before launch Assist in the development and implementation of the Consumer Sales and Marketing plan and budget. Determines customers' needs and desires by specifying the research needed to obtain market information. Independently conducts analysis. Ensures that the data and numbers are correct. Drives to a benefit number on small project independently. Presents data in a clear format. Takes ownership of elements of presentations helping to develop the key messages for stakeholders with insightful data analytics. May also independently develop presentations for smaller projects. Investigates business opportunities and gets to a financial / customer impact value Identifies operational issues and develops new solutions together with the business to drive change. Providing analysis and insight to enable senior management to prioritize opportunities, define strategy, build products, and identify commercial opportunities across the current portfolio Monitor and manage the performance of products and services, reporting to the Consumer Management Team on cost effectiveness and commercially competitiveness Reviewing attribution of specific campaigns performance to flag campaigns we should do more of and ones we should stop/amend Automation of reports provide business with insights with trends & performance Develop and rollout initiatives aligned with Commercial Base Manager that enhance revenue, customer experience / loyalty. Proposed and improve consumer process for either sales, internal reporting, campaign management  etc SKILLS, QUALIFICATIONS & FUNCTIONAL SKILLS Commercial /Finance/ Accounting graduate Proficiency in Excel and Power BI Database Administration Skills Strong Analytical Skills Strong problem solving skills Excellent Telephone Techniques Interpersonal Skills Time Management Skills Excellent communication skills Ability to work well under pressure Flexible Good with Office (Excel/Word/Power Point).